Qualities and attributes of Customer Service Representatives

Qualities and attributes of Customer Service Representatives   ( CSR)

  

        1)       Right tone of the voice: 

When we talk to the costumer we should have right tone of voice. Nither have we talked too high nor too low.If we do that the costumer will feel uncomfortable and may hand off the phones. So when we talk to customer we should have right voice of pitch.  

        2 )       Polite ,patient and courtesy:

When we are calling we should be polite  and patient and ask the time to call them back again.

      3)       Confidence

While talking to customer we should have confidence and speak with confidence about all the queries they have.

4)       Active Listening

A CSR should have a good listening power.

5)       Good communication skill

A CSR should have good product knowledge. They should never say about company’s product.

6)       Convincing  Power  and Smart Approach 

A good CSR should be smart enough to approach to customer to  make him/her to pay the product that you are  selling.

7)       Emphathy

A CSR should be able to give immediate information the right time. They should never sound nervous and panic while  giving information.If they do so the customer may feel uncomfortable.

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